Our services

Thoughtful retrofit.
Clearly managed.

Domestic retrofit management for councils, housing providers and programme partners. Technical oversight, programme coordination and resident support, brought together.

How we work

Understand. Plan. Oversee.

Start with the building and the people who live there. Building knowledge and role-specific retrofit competence guide assessment, coordinated design and the right specialist input. Technical responsibility should match the complexity of the home.

A clear plan connects the work from the first visit to handover, supported by organised records and resident communication.

01 / PROGRAMME MANAGEMENT

Keep the programme moving.

Bring referrals, technical work and delivery activity into a clear programme, with visible responsibilities and practical reporting.

  • Programme planning and milestone tracking
  • Coordination between clients, specialists and installers
  • Action tracking and escalation
02 / ASSESSMENT & COORDINATION

Start with the building.

Understand the home’s construction, condition and existing systems before deciding on improvements.

  • Assessment informed by building knowledge
  • Appropriate role-specific retrofit competence
  • Improvements considered in a sensible sequence
03 / DESIGN & DIAGNOSTICS

Resolve the detail before work starts.

Coordinate assessment, specialist input and technical review so the specification and responsibilities are clear before installation.

  • Appropriate thermal, airtightness and moisture investigation
  • Structural, fire and conservation advice where needed
  • Clear drawings, specifications and agreed changes
04 / INSULATION & THE WHOLE HOME

Consider how measures work together.

Insulation, ventilation, moisture, heating and the existing building fabric need to be considered together.

  • Coordinated building-fabric proposals
  • Attention to interfaces and existing defects
  • Ventilation and measure interactions
05 / CLEAN HEAT

Make heating part of the plan.

Coordinate specialist heating proposals with the wider retrofit work and the needs of the people living in the home.

  • Specialist heating design
  • Integration with insulation and ventilation
  • Commissioning and practical handover information
06 / FUNDING & PROGRAMME EVIDENCE

Support decisions with useful evidence.

Support funding proposals and programme requirements with clear technical information and organised records.

  • Technical input to bids and property selection
  • Scheme eligibility and completion evidence
  • Clear reporting of progress and exceptions
07 / QUALITY & RECORDS

Make quality visible.

Plan checks against the agreed design, record changes and give open issues a clear owner and route to resolution.

  • Inspection hold points before critical details are concealed
  • Checks on installed measures and defect tracking
  • Commissioning records, guarantees and completion information
08 / RESIDENT & ADMINISTRATIVE SUPPORT

Keep people informed.

Clear information and accessible communication help residents understand the work and know where to turn with a question or concern.

  • Appointment and access coordination
  • Practical support and clear next steps
  • Safeguarding, complaints and aftercare arrangements

We agree the service scope, professional appointments, responsibilities and reporting with each client around their housing stock, residents and programme requirements.

Working with Smart Build

Tell us what your programme needs.

Contact Jamie to discuss the homes, delivery period and technical or management support you need.