Complaints and resident care
How to raise a complaint or ask for support before, during or after works.
Read & download policyOur policies
Care, respect
and clear standards.
Our commitments to residents, their information and the people we work with.
Policies for residents and partners
Read our policies and find out how to ask for support or raise a concern.
Resident privacy notice
How resident information is used, shared and protected during a retrofit programme.
Read & download policySafeguarding and vulnerable residents
Responsibilities, protection and reporting routes for adults and children.
Read & download policyModern slavery and labour exploitation
Our approach to fair employment, responsible suppliers and reporting concerns about exploitation.
Read & download policyNeed help or another format?
Contact us if you have a question about a policy, need an accessible copy or want to discuss a concern.
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